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Instagram users woke up Monday morning to a problem with the app as thousands of people reported having trouble accessing the social media platform.
Users have complained that they cannot access their accounts.
Meanwhile, others have noticed a change in the follower count.
As a result, many accounts were found suspended.
The outage
During the outage, Instagram blocked users from accessing their accounts, most of which received the same message:
“We suspended your account on October 31, 2022.”
Most of the affected users mainly had iPhone models.
Additionally, most users say their app would crash and be unusable before an update.
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Down Detector
According to Down Detector, more than 7,000 users were reporting the app to be inactive as of 10 pm.
Down Detector is a troubleshooting website that tracks app or site outages.
Within 45 minutes, the number of reports dropped significantly.
Instagram responds
The photo-sharing platform took to Twitter at 10:14 in the evening to address the issue.
“We’re aware that some of you are having issues accessing your Instagram account,” Instagram wrote.
“We’re looking into it and apologize for the inconvenience.”
Finally, the platform was able to resolve the situation.
“We’ve resolved this bug now,” they announced at 6 pm.
“It was causing people in different parts of the world to have issues accessing their accounts and caused a temporary change for some in number of followers. Sorry!”
The head of the platform Adam Mosseri also apologized on Twitter.
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Follower loss
Manchester United striker Cristiano Ronaldo is a prime example of how absence has led to the loss of fans.
Around 10:15 am, the athlete appeared to have lost 3 million followers, down from 493 million the day before.
However, the issue was resolved, and Ronaldo’s follower count grew back to 493 million.
Meanwhile, the main Instagram account had also collapsed, losing more than a million followers.
References:
Instagram goes down for some users
Instagram fixes outage that told millions their accounts were suspended
